Our Commitment to Safe Play
v89 believes that entertainment and player safety are not competing priorities — they are the same priority. Our responsible gaming policy is not a legal formality; it is a core part of how we operate as Bangladesh's most trusted online gaming platform. Every feature we build, every promotion we run, and every customer interaction we have is shaped by the principle that players come first.
For the vast majority of players, online gaming at v89 is a pleasurable leisure activity — something to enjoy during BPL season, between matches of the Bangladesh Tigers, or as an evening's entertainment after work. We want to keep it that way. However, we also recognise that for a small number of individuals, gambling can shift from entertainment into something that causes financial or emotional harm. When that happens, v89 wants to be part of the solution, not part of the problem.
Our responsible gaming programme is built around three core principles: prevention (giving you tools to stay in control before problems arise), early intervention (helping you recognise warning signs and act on them quickly), and support (connecting you with professional help if and when you need it). All responsible gaming tools on v89 are available to every registered player free of charge, accessible directly from your account dashboard at any time.
18+ Age Restriction
Age verification is one of the most important safeguards in responsible gaming. Young people are significantly more vulnerable to the development of problem gambling behaviours, and v89 takes its obligations in this area with the utmost seriousness. We do not permit anyone under 18 years of age to register, deposit, wager, or collect winnings on our platform — full stop.
How Age Verification Works at v89
- At registration, players must declare their date of birth. The system automatically rejects any date indicating age under 18.
- Before a first withdrawal can be processed, every player must complete full KYC verification by submitting a government-issued photo ID — National Identity Card (NID), passport, or driver's licence.
- Our compliance team manually reviews all KYC submissions. Accounts are placed on a withdrawal hold until verification is confirmed.
- If at any point there is doubt about a player's age, v89 reserves the right to suspend the account and request additional documentation without advance notice.
- Players who provide false date-of-birth information during registration are in breach of v89's Terms & Conditions and may have funds forfeited.
Protecting Minors from Access
If you share a device with younger family members — children or teenagers — v89 strongly recommends the following precautions: always log out of your v89 account when you are not actively using it; use a strong, unique password that you do not share with others; consider enabling device-level parental controls or content filtering software such as Qustodio, Net Nanny, or the built-in parental controls available on Android and iOS devices. These tools can prevent underage access to gambling websites at the device or network level, providing an additional layer of protection beyond what v89 itself can enforce.
Deposit Limits
One of the most effective responsible gaming tools available to v89 players is the ability to set a hard cap on how much money you can deposit into your account over a given period. Deposit limits are a proactive measure — they help you plan your gaming budget before a session starts, rather than trying to exercise willpower in the heat of the moment.
Sets the maximum amount you can deposit in any single calendar day (Bangladesh Standard Time). Once your daily limit is reached, no further deposits are accepted until midnight BST.
Caps your total deposits across any rolling 7-day window. Useful for players who want to ensure their weekly gaming spend stays within a consistent, pre-planned budget.
Restricts your cumulative deposits over any rolling 30-day period. This is the most commonly used limit type and is ideal for players who budget their entertainment spending on a monthly basis.
How to Set or Change a Deposit Limit
- Log in to your v89 account and navigate to Account Settings → Responsible Gaming → Deposit Limits.
- Select the limit type (daily, weekly, or monthly) and enter your desired amount in BDT (৳).
- A reduction in your deposit limit takes effect immediately.
- An increase in your deposit limit is subject to a mandatory 7-day waiting period before it comes into force, giving you time to reconsider.
- You will receive a confirmation notification to your registered email and phone number whenever a deposit limit is set, changed, or expires.
Time-Out and Cooling-Off
A time-out is a short, voluntary suspension of your v89 account. It is designed for players who want to take a brief break from gaming without committing to a longer self-exclusion period. Time-outs are immediate, reversible only at the end of the chosen duration, and do not affect your account balance or any pending withdrawals.
A single day away from the platform. Ideal after a losing session when emotions are running high.
A weekend-length pause. Gives you space to reflect and return refreshed without a prolonged absence.
A full week away. Suitable for players who feel they have been playing more frequently than intended.
Need something in between? Contact our 24/7 support team to arrange a custom cooling-off period tailored to your needs.
During a time-out, all promotional and marketing communications from v89 are paused. You will not receive bonus offers, game notifications, or promotional emails. Your account balance is preserved, and any pending withdrawal requests will continue to be processed normally. When the time-out expires, your account reactivates automatically — you do not need to contact support to resume play.
When to Use a Time-Out
Consider activating a time-out if you notice yourself gaming more than you planned, if you have had a significant losing run and feel frustrated, if gaming is affecting your sleep or daily routine, or if you simply want to take a deliberate pause to reassess your habits. A time-out is not an admission of a problem — it is a sign of mature, self-aware gaming behaviour.
Self-Exclusion
Self-exclusion is a formal, binding agreement between you and v89 to prevent you from accessing the platform for a set period or permanently. Unlike a time-out, self-exclusion cannot be reversed early — once activated, it remains in force for the full duration chosen, and v89 takes active steps to enforce it.
Available Self-Exclusion Periods
- 1 Month — minimum self-exclusion period for short-term breaks.
- 3 Months — suitable for a meaningful break to reassess habits.
- 6 Months — recommended if you are experiencing regular difficulties controlling play.
- 1 Year — for players who need an extended period away from gambling.
- Permanent — irreversible account closure with no option to re-register using the same identity. Choose this if you have decided gambling is not right for you.
What Happens During Self-Exclusion
- Your account is locked immediately upon activation. You will be logged out of all active sessions within seconds.
- All bonus offers, promotional emails, SMS messages, and push notifications are stopped immediately and remain stopped for the full exclusion period.
- Your account balance is preserved. Any funds held in your account at the time of exclusion are available for withdrawal — contact support to arrange the return of your balance.
- v89's systems will reject any attempt to register a new account using the same name, date of birth, email address, phone number, or payment method on file.
- Self-exclusion records are retained for 7 years after the exclusion period ends to prevent circumvention.
How to Activate Self-Exclusion
- Via your account dashboard: Settings → Responsible Gaming → Self-Exclusion.
- Via our 24/7 live chat — an agent will process the request and confirm activation within minutes.
- Via email to support at v89.bio — include "Self-Exclusion Request" in the subject line. We process all self-exclusion email requests within 2 hours.
Warning Signs of Problem Gambling
Most people who gamble do so safely and within their means. However, gambling can become problematic for some individuals, often gradually and without a clear single turning point. Recognising the warning signs early is the most important step toward addressing the issue before it causes serious harm.
The following behaviours are commonly associated with problem gambling. They do not necessarily mean you have a serious problem — but if several of them apply to you, it is worth taking a closer look at your habits and considering using v89's responsible gaming tools or seeking external support.
If three or more of the above apply to you on a regular basis, v89 strongly encourages you to use our self-exclusion or time-out tools immediately and to reach out to our support team or one of the external support organisations listed in the Getting Help section below. You are not alone, and help is available.
Self-Assessment
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — your responses are private and are not stored or reviewed by v89. The purpose of this exercise is to give you a clearer picture of your own gambling behaviour.
For each question, consider your gambling activity over the past 12 months. If most of your answers are "Sometimes", "Often", or "Always", we strongly recommend using v89's responsible gaming tools and speaking with a support professional.
Quick Self-Check — Past 12 Months
Q1. Have you bet more than you could really afford to lose?
Q2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Q3. When you lost money gambling, did you go back another day to try to win it back?
Q4. Have you borrowed money or sold anything to get money to gamble?
Q5. Have you felt that you might have a problem with gambling?
Q6. Has gambling caused you any health problems, including stress or anxiety?
Q7. Have people criticised your gambling, or told you that you have a gambling problem?
Q8. Has your gambling caused financial problems for you or your household?
Q9. Have you ever felt guilty about the way you gamble, or what happens when you gamble?
Getting Help and Support
If you believe gambling is becoming — or has already become — a problem for you or someone you care about, please do not wait. Support is available, and reaching out is a sign of strength. v89's own support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with complete confidentiality and without judgment.
Contact v89 Responsible Gaming Support
- Live Chat: Available 24/7 inside your account dashboard. Average response time under 3 minutes. Ask to speak with a Responsible Gaming specialist.
- Email: support at v89.bio — use subject line "Responsible Gaming" for priority routing. Response time 2–6 hours (Bangladesh Standard Time, UTC+6).
- WhatsApp: +880 1700 000 000 (plain text — not a link). Available during BST business hours.
External Support Organisations
v89 also encourages players to seek support from independent organisations specialising in gambling addiction and mental health. The following are recognised international and regional resources:
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. Meetings available worldwide including online formats accessible from Bangladesh.
- Website: www.gamblersanonymous.org
- Online meetings available in multiple formats
- Free, confidential, and peer-led support
A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare offers a free helpline, online chat, and a network of treatment providers — all in English and accessible internationally.
- Website: www.gamcare.org.uk
- Free National Gambling Helpline available
- Online counselling and self-help tools
An independent charity providing free information, support, and treatment for people affected by gambling harms. Their online self-assessment tools and live chat support are fully accessible from Bangladesh.
- Website: www.begambleaware.org
- 24/7 live chat and email support
- Resources for family members and friends
A Bangladeshi emotional support and mental health helpline offering confidential listening and counselling services. While not gambling-specific, they provide compassionate support for anxiety, stress, and financial distress — common co-occurring issues with problem gambling.
- Available to callers in Bangladesh
- Confidential and non-judgmental
- Mental health and emotional wellbeing focus
Tips for Maintaining Healthy Gaming Habits
- Set a firm budget before you start any gaming session and stick to it — treat it as a spent entertainment cost, not an investment.
- Never gamble to recover losses. Every game outcome is independent; past losses do not improve future odds.
- Take regular breaks. Use v89's session time reminders to keep track of how long you have been playing.
- Balance gaming with other leisure activities — time with family, outdoor activities, hobbies, and social connections.
- Never gamble while under the influence of alcohol or when you are feeling depressed, anxious, or emotionally distressed.
- Keep gambling in perspective — it is one form of entertainment among many, not a financial strategy or a coping mechanism.
- Talk openly with someone you trust if you feel your gambling habits are changing for the worse.